MINDBODY WELLNESS PRIVACY NOTICE
WHAT TYPE OF INFORMATION MINDBODY WELLNESS HAVE ON FILE
HOW WE GET THE INFORMATION AND WHY WE HAVE IT
- Almost all the personal information we process is provided to us directly by learners for one of the following reasons:
• to register a learner onto one of our courses
• to conduct internal quality assurance (IQA)
• to process certification requests
• to investigate a complaint, appeal, malpractice/maladministration allegation or whistleblowing report
• to make a special considerations, reasonable adjustment or remote assessment request
OTHER PERSAONAL INFORMATION IS PROVIDED TO US DIRECTLY FOR ONE OF THE FOLLOWING REASONS:
• by Mindbody Wellness employees or prospective employees when applying for a job
• by consultants entering into a short-term contract with Mindbody Wellness
WE MAY ALSO RECEIVE PERSONAL INFORMATION INDIRECTLY WHEN:
THE BASES FOR HOLDING PERSONAL INFORMATION
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting training@mindbodywellness.uk
(b) We have a contractual obligation, for example with a learner ( or prospective learner)
(c) We have a legal obligation., or example to assist law enforcement officers with fraud or malpractice investigations.
(d) We have legitimate interests, for example a malpractice/maladministration allegation, complaint, appeal or whistleblowing report.
WHAT WE DO WITH THE INFORMATION
We use the information that you have given us in order to:
• register a learner onto one of our courses
• process certification requests
• investigate a complaint, appeal, malpractice/maladministration allegation or whistleblowing report
We may share this information with our our Awarding Organisation BWYQ or our regulatory body (Ofqual).
HOW WE STORE YOUR INFORMATION
Your information is securely stored using cloud storage and external drives is accessed only by those who have a legitimate need for the information for the purposes stated above.
We keep your learner and achievement details whilst you are an active learner and for three years after the completion of your qualification. This is in case of audits, complaints, appeals, malpractice investigations or legal proceedings.
We keep the employment details of Mindbody Wellness employees for three years after the date they left our employment. This is in case of audits, complaints, malpractice investigations or legal proceedings.
We will then dispose your information by deleting it from the external drive and the back-up external drive.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details above if you wish to make a request.
HOW TO COMPLAIN
If you have a complaint related to the use of your personal data, in the first instance contact the head of centre using the contact details below.
Email: training@mindbodywellness.uk
By post, using our registered office address.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO Helpline number: 0303 123 1113
HOW TO CONTACT US
Rosemary Bennett
Head of Centre
Mindbody Wellness Training Ltd
82 King Street, 3rd floor (MTM)
Manchester
M2 4WQ
Email: training@mindbodywellness.uk
REVIEW ARRANGEMENTS
Mindbody Wellness Training Ltd to review this notice as part of the self-evaluation process and will revise it as necessary in response to stakeholder or regulatory feedback. If you would like to feedback any views, please contact us via the details above.
Copyright © 2025 Mindbody Wellness Training Ltd